Refund policy

Effective date: October 26, 2026

Digital purchases

Because digital patterns and other digital content cannot be returned, all digital purchases are final. We do not offer refunds, returns, or exchanges for change of mind or accidental purchases, except where required by applicable law or the selling platform’s rules. If a file is missing, inaccessible, defective, or not as described, contact support@marlybird.com so we can help and provide any remedy required by law. This policy does not limit your statutory consumer rights.

Coupons and promotional discounts

Coupon codes and promotional discounts must be applied at checkout before payment is completed. Please confirm that the discount appears in your order total before placing your order. We do not apply coupons retroactively or issue partial refunds or price adjustments for a missed code or a later promotion, except where required by law or the selling platform’s rules.

Any expressly stated product-specific refund guarantee remains applicable. This clarification applies to purchases made after publication on October 26, 2026 and does not retroactively change earlier purchase terms.

For physical goods, please email us if you have an issue and we will work with you directly.

Payment disputes and digital access

A payment dispute may result in temporary suspension of access to the affected purchase while the dispute is reviewed. If payment is ultimately reversed and the purchase canceled, access may be terminated. This applies only where permitted by law and platform rules and does not limit your consumer or dispute rights. Unrelated paid purchases are not affected. For help, contact support@marlybird.com.

See Section 21 of our Terms of Service for the full policy, including restoration of access and its effective date. Nothing in this refund policy limits refunds or other remedies required by applicable law or marketplace rules.